Refunds

1. There is a 2% handling charge included in all orders, which is non-refundable.

2. The shipping cost of your product is not refundable, unless it is as a result of our error.

3. The return shipping cost of your product is not refundable, unless it is as a result of our error.

4. You may return any item within seven days of receiving it for a full refund, minus the 2% handling charge and the shipping charges. Product must be sealed, showing no signs of wear, and in the original manufacturer package with all tags intact. Failure to comply with these conditions will result in the denial of refund.

5. Refunds cannot be made under any circumstances until the goods have been returned to us and the return has been processed and approved.

6. Refunds will only be given for damaged goods where no identical replacement product can be supplied.

7. Refunds will be made within seven days of the processing and approval of your return.

Exchanges

1. In the instance that goods are received in a damaged condition, you must apply for an exchange within three days of receiving your order. We are unable to exchange damaged goods for alternative items and can only supply a like-for-like replacement, unless the damaged item was incorrectly supplied due to our error.

2. You must apply for an exchange within fourteen days of receiving your order, and all returned goods must be in an unused and resalable condition, and in the case of DVD's, must remain unopened. Product must be sealed, showing no signs of wear, and in the original manufacturer package with all tags intact. Failure to comply with these conditions will result in the denial of refund or exchange.

3. Any goods received that were supplied incorrectly by us (i.e. are not the goods that you ordered), will be exchanged and redelivered to you free of charge once you have returned the incorrect goods to us. We will also refund the return cost of the item provided that it is returned via the method that we specify.

4. We are happy to exchange any goods which are supplied correctly but do not meet with your requirements (e.g. you have ordered the wrong size). In cases such as this, where we have correctly supplied you what you have ordered, you will be charged for shipping to send the replacement item to you.